24A Portman Road, Reading, Berkshire, RG30 1EA

(Sat Nav Postcode: RG30 1DZ)

Mon - Fri, 10.00- 18.00
Saturday, 12.00 - 17.00
Sunday, 12.00 - 17.00

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Cancellation policy

In the unlikely event that you should wish to cancel your order, please email on info@exoticEstore.com with your order number. Please see below for further details based on your requested shipping option.

Click and collect orders

Orders can be cancelled 24 hours before the requested collection time and date.


Requested collection time 1pm 26th July

Order must be cancelled before 1pm 25th July.

Orders cannot be cancelled after the collection time.

Orders not collected within 48 hours of the requested collection date and time will be refunded. Please note orders not collected will be charged a 20% re-stock charge. All perishable items are non refunadble. 

Delivery orders

Customers can request for the order to be cancelled by emailing info@exoticEstore,com.  However if the order has been dispatched, we will be unable to cancel your order and you must refer to the return policy.

We will be in touch to confirm your order cancellation.

Please allow upto 5 working days for refunds to show on the bill payers statement.