Collection & Delivery Policy

At present  Exotic 'E' Store offers a free of charge convenient 'Click and Collect' service, a '1-2 Business Day Delivery', 'Saturday Delivery' and 'Next Business Day befor 2pm' service.

It is highly recomended that orders are checked and stored away correctly as quickly as you receive your order to preserve the quality and shelf life of your products.

Click and Collect Process 

Our collection point is 734-736 Oxford Road, Reading, Berkshire, RG30 1EH.  

The opening times are Monday to Saturday from 12pm to 6pm.

Orders placed Monday to Friday before 2.30pm will be ready to collect on the same day.

Orders placed after 2.30pm Friday through to Sunday will be ready to collect after 12pm on Monday.

When placing your order, you will recieve an order confirmation and once your order has been picked, you will recieve another email notifying you that your order is ready for collection. 

If you arrive before you recieve your 'ready for collection' email, we cannot be guaranteed that your order will be ready and you may be required to wait.  It is therefore recommended you wait until you recieve an email notifying you that your order is ready to collect.

Currently we do not offer a 'Click and Collect' service from our Slough branch.

Order collection

The order collection point is 734-736 Oxford Road.  (Next door to Exotic Superstore)

When arriving to collect your order:

1. Please park in the car park behind Exotic Superstore (730 Oxford Road, Berskhire RG30 1EH) . 

2. Walk around to 734 - 736 Oxford Road (Next door to Exotic Superstore).

3. Please ring the bell and a member of staff will assist you.

-Please have your order number or confirmation email ready.

-If a member of staff is not at the store, please call 0118 950 4999.

If you arrive before you recieve your 'ready for collection' email, we cannot be guaranteed that your order will be ready and you may be required to wait.  It is therefore recommended you wait until you recieve an email notifying you that your order is ready to collect.

You will be required to sign a 'Collection Confirmation Receipt' confirming you have received your order.  We kindly request that you check your order before signing.

If you would like someone else to collect your order, they must have your order confirmation number or collection email.

Items not collected

Items will be held for 48 hours from the date of collection, however perishable items will be stored in ambient conditions which may affect the quality of perishable goods.  

Any orders not collected will be returned to the shelf and a refund will be arranged. 

Persihable items will not be refunded (i.e Fruit and Veg) and any uncollected orders will incur a 20% re-stock charge.

A refund will only be provided for the re-sellable items.

Delivery Service Process *

ExoticEstore uses UPS Standard Service. This service provides a 1-3 business day service (from the date of dispatch). Other delivery options are available, see below for more details.

Deliveries can only be made to UK mainland in accordance with the UPS regulations and restrictions.

Delivery charges are as follows:

Order Amount

UPS Standard

1-3 Business Days*

UPS Next Business Day 

Arrives Before 2pm^

UPS Saturday Service^^

Currently Not Available

0.00 - £9.98 £7.99 Not Available  Not Available 
£9.99 - £68.99 £4.99 £11.99 £12.99
£69  & Above Free £2.99*** £3.99***

 

*** 1/2 Price Promotional Shipping Rate

Please Note: There is a limit on Rice and Flour bags between 5kg - 10kg, this is currentley set to 2 bags per order.

Orders placed by 2.30pm Monday to Thurday will be dispatched the same day.

Orders placed after 2.30pm on Thursday through to Sunday will be dispatched on Monday.

Orders for Saturday Delivery must be placed by Friday before 2.30pm.

*The UPS standard 1-2 business day delivery service applies from when the order is dispatched and you receive an email confirming your that shipment is on its way with a tracking number attached. We cannot guarante UPS will deliver your order with in the given time frame.

^UPS Next Business Day Before 2pm Service is delivered on the following business day before 2pm. Orders must be placed before 2.30pm Monday through to Thursday in order to be dispatched for delivery on the following Business Day. This service is NOT included with in the 'Free Standard Delivery Over £69' offer. Some postcodes are not available for this service, we will notify you if we can not deliver your order using this service and will arrange an alternative delivery service with you. Although most orders are delivered before 2pm the next business day, UPS currentley does not guarantee this delivery service.    

^^UPS Saturday Service is delivered on Saturday before the end of day. Orders must be placed before Friday 2.30pm in order to be dispatched for delivery on the following Saturday. This service is NOT included with in the 'Free Standard Delivery Over £69' offer. Some postcodes are not available for this service, we will notify you if we can not deliver your order using this service and will arrange an alternative delivery service with you. Although most orders are delivered on Saturday, UPS currentley does not guarantee this delivery service.

UPS Delivery Service does not deliver on bank holidays or public holidays. Therefore no orders will be dispatched after 2.30pm, 2 days prior to the bank holidays. Orders will be dispatched on the next working day after the bank/public holiday.

Whilst UPS is the preferred delivery service, parcels may be sent using Parcelforce Express 24 Service in the event that UPS are unable to deliver parcels.

* Due to current high demand, there is possibilty that some parcels might be delayed due to the delivery from the courier company. Unfortunately this is beyond our control.  If you require further information about this, please email us on info@ExoticEstore.com.

Tracking your delivery

Once your order has been dispatched an email confirming your shipment is on its way will be provided.

This email will contain a tracking number which will allow you to see the progress of your delivery.

Item availability

If an item is not available, a refund will be processed accordingly.

Damaged Items

Click and Collect

If an item is damaged at the time of collection, please let a member of staff know and if possible a new item will be provided.  If this is not possible a refund will be offered.

If you notice an item is damaged when you get home and you unpack your shopping, we kindly request that you provide proof of the damage within 24 hours of collecting your order by taking a picture and sending it to Info@ExoticEstore.com along with your order number.  We will then be in touch to discuss next steps.

Delivery  

Exotic E Store pack items to avoid any damages in transit.

In the unlikley event of items being damaged, we kindly request that you provide proof of the damage within 24 hours of receiving your order by taking a picture and sending it to info@ExoticEstore.com along with your order number.  We will then be in touch to discuss next steps.