Refund & Return Policy

Returns

Refunds and returns cannot be processed at at any of the superstore branches. If items were ordered via the website, please follow the procedure below.

It is highly recomended that orders are checked and stored away correctly as quickly as you receive your order to preserve the quality and shelf life of your products.

We want our customers to be satisfied with their order.  If you are not happy with your order, please email us on info@exoticEstore.com with your order number within 24 hours of collecting/receiving you order and we will be in touch.

 

Non-Perishable items

We are happy to refund non perishable items within 7 days of purchase as long as they are unopened,resellable and in the same condition it was when purchased. To arrange a refund, please email us on info@exoticEstore.com with your name and order number.  We shall then be in touch to confirm the refund process. Please note all items being returned, are the responsbility of the customer until we confirm the products have been returned back in a re-sellable condition.

Items requring a refund will need to be returned back to us at the cost of the customer.  Shipping costs will be not refunded. A refund will only provided for the product being returned and once received in a re-sellable condition.

Please note that refunds will processed within 7 days of the item being received. Please allow 5 working days from your refund being authorised for your account to be credited.

Refunds will only be made to the card used at the time of purchase. 

If more than 7 days have passed since your purchase date, unfortunately we can not offer you a refund or exchange. 

Perishable Items

Perishable items are non - refundable and classed as items which are fresh product, a limited shelf life or something that deterioirates quickly. 

If your item is of poor quality and unfit for use please send a picture along with your order number to info@exoticEstore.com within 24 hours of receiving your order. Once we have received your request, we will notify you confirming whether your refund request has been accepted or rejected. Where possible, it would be appreciated if you could drop the unfit item back to the store at 734/736 Oxford Road, Reading, Berkshire, RG30 1EH  We will then provide the refund/exchange within 14 days accordingly.

Refunds (if applicable) 
If applicable your refund will be made within 14 days of confirmation and the refund will be returned to the credit card used at the time of purchase. 

Late or missing refunds (if applicable) 
If you have received confirmation from us that your refund has been processed but haven’t received a refund yet, please double check your bank account.
Then contact your credit card company/bank. It may take some time before your refund is officially posted. 

If you have still not received your refund, please contact us at info@exoticEstore.co.uk

Exchanges (if applicable) 
We only replace items if they are defective or damaged. Items will only be exchanged for the same item.  To arrange this please send us an email at info@exoticEstore.co.uk within 24 hours of receiving/collecting your order, along with your order number. 

An exchange will only be provided once we receive the damaged/defective item.

Where possible defective/damaged items should be returned/posted to 734/736 Oxford Road, Reading, Berkshire, RG30 1EH, United Kingdom.  

If the replacement cannot be collected at the time of return, the item will be posted FOC.